There are some misconceptions among members of public that the police attend to a wide variety or even all sorts of incidents or situations. This is not true. While we strive to provide quality service to the public, there are other areas or services that other external agencies may be properly trained and equipped for.
| Issue |
Lead Agency/ Contact Information |
| Maintenance of trees, grass and other horticultural issues in public areas |
National Parks Board
Tel : 1800-4717300 (During Office Hours)
Call Police for emergencies after office hours)
Fax : 64723033
Email : NPARKS_MAILBOX@NPARKS.GOV.SG
Website : http://www.nparks.gov.sg
|
| Maintenance of roads, footpaths, street lightings and other street furniture. Congestion and vehicle breakdown in expressways |
Land Transport Authority
SMS: 77-LTA (77582)
Tel : 1800 - CALL LTA (1800 - 2255 582)
Website: http://www.lta.gov.sg
Email: Feedback@lta.gov.sg
|
| Maintenance of drains and canals |
PUB, The National Water Agency (PUB)
Tel: 1800-2846600
Email: pubone@singnet.com.sg
Website: http://www.pub.gov.sg
|
| Public cleaning of roads & drains |
| The Centre for Animal Welfare and Control (CAWC) of the Agri-Food & Veterinary Authority was established in 1995 as a one-stop location for matters pertaining to animal welfare and control. |
Agri-Food and Veterinary Authority
Tel : 1800-4761600
Email : ava_cawc@ava.gov.sg
Website : http://www.ava.gov.sg
|
| Safety of building/temporary structures and display of advertisement signs and banners |
Building and Construction Authority (BCA)
Tel : 6325 7720
Fax : 6325 4800
Email: bca_enquiry@bca.gov.sg
|
Maintenance of HDB Estates
bulky refuse/items left unattended at common areas;
unattended/potentially dangerous items left on the parapet;
permit for hosting functions at void decks and link buildings;
attend to breakdown of essential services eg. no electricity/water supply, lift breakdown, water pipe leaking at HDB block;
control displays at shopfront by shop owners/tenants;
activation of Urine Detector Devices at HDB lifts;
control of burning of incense paper at common areas;
issue summons for motorcycles parked at void decks, footpaths, aprons surrounding the blocks;
carry out repairs to carparks
repairing of spalling concrete at common areas;
repainting work;
repairs and maintenance of common areas; |
Town Councils (TC)
Contact respective Town Councils during office hours
Town Councils (TC)
Contact respective Town Councils during office hours |
Unauthorised use of HDB properties
- Within HDB Housing Estate
Other matters include
- water dripping from air conditioners;
- corroded air conditioner trays and casings;
- water dripping from wet clothing;
- illegal parking in HDB carparks;
- nuisance caused by renovation works in HDB flats;
- control on illegal renovations to commercial properties;
- infringement to the lease / tenancy by commercial lessees/tenants arising from their operations within the commercial premises;
- checking on misuse of commercial properties by lessees/tenants.
|
Housing & Development Board
Tel : 6490-1111
Email : hdbmailbox@hdb.gov.sg
Website : http://www.hdb.gov.sg
Contact respective HDB Branch office during office hours |
| Unauthorised use of non-HDB properties |
Urban Redevelopment Authority
Tel : 6223 4811 (During Office Hours)
Email: ura_dcd@ura.gov.sg
Website : http://www.ura.gov.sg
|
- Cleanliness and hygiene in public areas
- Pollution matters (air, water, land, hazardous substance, toxic industrial waste, haze)
- Noise from construction sites
- Vectors nuisances (Mosquito, Rodents, Flies, Cockroaches, Fleas, Swarming bees, Potential mosquito breeding areas)
- Illegal hawking/ Unlicensed food premises
- Food hygiene infringement and Dirty Food Premises
- Public Health Nuisance (dust/ smell/ smoke e.g. Joss paper burning)
- Littering
- Smoking in prohibited places
- Foodshop, hawkers licenses
|
National Environment Agency
Tel: 1800-CALL NEA (1800-2255 632)
Email : Contact_NEA@nea.gov.sg
Website : http://www.nea.gov.sg
|
- Seriously injured and sick animals;
- Stray animals that are confined.
|
Society for the Prevention of Cruelty to Animals (SPCA)
Tel : 6287 5355
Email : shelter@spca.org.sg
Website : http://www.spca.org.sg
|
The purpose of the CMC is to provide Singaporeans with an accessible and cost effective mediation service connected with any social, community or family dispute that does not involve a seizable offence under any written law. Mediation sessions are conducted in a cordial and informal atmosphere, and as expeditiously as possible. |
Community Mediation Center
Tel : 6325 1600
Email : mlaw_hq_cmc@mlaw.gov.sg
Website: http://www.minlaw.gov.sg/cmc
|
But, if you are ever genuinely in doubt about whether to call 999, we'd prefer you did. It's better to be safe than sorry.
