Don't call 999 for non-urgent situations. It's not an emergency when the situation is not dangerous and immediate action isn't necessary, such as when there is no risk to life or property or an offender has left and is unlikely to return. Most often than not, Police Emergency 999 receives calls that are not urgent or emergency in nature. The nature of the calls could vary from enquiry for a contact number of an agency to dealing with cases of noise pollution. This hampers our ability to deal with emergency calls effectively. More time is wasted in answering such calls rather than dealing with genuine emergency calls. Often, these issues can be better dealt or attended to by other agencies or the respective Neighbourhood Police Centres (NPC). To report such incidents or crimes, you can personally visit or phone your Neighbourhood Police Centres.

Examples of non-emergencies include:
(a) A minor road traffic accident where no one is injured
(b) Incidents or crimes that have already happened sometime in the past and a rapid police response is not likely to affect the outcome