When a security threat has been received:
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Do not panic. Stay calm. |
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Verify the source. |
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Call the Police. |
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Do not spread rumours. |
For bomb threat calls:
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Continue to engage the caller. |
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Alert a colleague to call the Police. |
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Ask the caller for more details such as the identity of the caller, the exact location(s) of the bomb and what the caller hopes to achieve. |
Take particular note of the following:
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Voice characteristic (e.g. the pitch of the voice, male or female, adult or child). |
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Language and accent (e.g. whether local or foreign). |
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Manner of speaking (e.g. deliberate, rapid, emotional, obscene, intoxicated, laughing or joking). |
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Background noises (e.g. music/voices emitting from restaurant, coffee shop or sounds from moving traffic). |
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