| Jurong Police
Division
By ASP Kalaichelvan Daniel
 |
| Land Area Covered: |
233 sq km |
Jurong Police Division –
Leading the Way
2007 was an eventful year for Jurong
Police Division. We were actively involved
in many events and security deployments.
Our vision is to be a ‘leading police division’
and we have shown this by achieving an ‘A’
grade for the Unit Award Scheme.
Keeping Crime Low
Jurong Police Division (‘J’ Division)
managed to apprehend several serial
offenders who committed island-wide
crime sprees. Among them were the
elusive suspect responsible for cheating
34 elderly citizens of their gold jewellery,
the suspect responsible for more than 60
cases of vehicle theft and a couple who
had committed 28 cases of housebreaking
by day in HDB flats.
Community Cohesion and Bonding
Many of our Community Safety and
Security Programme (CSSP) projects aimed
to enhance interaction between the
foreign community and local residents,
by engaging operators of foreign workers,
student dormitories and other stakeholders
such as the grassroots organisations. One
of these measures was the inclusion of
foreign workers as part of the Resident’s
Committee patrol group. |
| Population in Area: |
900,000 |
| No. of Neighbourhood Police Centres: 6 |
| No. of Neighbourhood Police Posts/
Hospital Posts: 10 |
| Characteristics of Locality: |
One-third of Singapore’s land, the longest
coastline of 48 km, close to 100 Key
Installations including Tuas and Woodlands
Checkpoints, transmitting stations, power
stations, reservoirs, waterworks and
booster stations, several military bases
and tourist attractions, numerous foreign
workers’ dormitories for at least 30,000
occupants, and Tuas Industrial Estate
which has the highest number of high-risk
installations dealing in petrochemical and
biological agents. |
Instilling a Service Mindset
In FY 2007, ‘J’ Division implemented several
initiatives aimed at inculcating a culture of
service excellence among its officers. We
motivated them to continuously improve
their service standards by injecting creativity
into our internal communications.
One of the ways was the use of mural
wall paintings that depicted ‘Attitude’,
‘Behaviour’ and ‘Competency’ (ABC), to
emphasise our service excellence mindset.
Specially printed stickers promoting our
Service Maxims were also placed in lifts
to reinforce service messages that would
lead to SPF‘s desired service transactional
outcomes.
Balancing modern initiatives with age-old
wisdom, ‘J’ Division took inspiration from
Sun Tzu’s 500BC book, ‘The Art of War’ and
came up with our own ‘Sun Tzu’s Strategies
for Customer Service’ – applying the
military strategies found in the classic text
to further enhance officers’ awareness of
customer service.
Through these efforts, we aimed to instil
a service mindset in officers, which would
help them be more competent in providing
customer service to the public. The success
of this was evident from the increase in
the number of nominees for the Excellent
Service Award (EXSA), from 56 in 2007 to
74 nominees in 2008.
A Healthy and Sporty Lifestyle
In ‘J’ Division, we practise a ‘healthy and
sporty lifestyle’ philosophy, encouraging
our officers to be more active in sports and
recreation. Through clinics, officers can
hone or pick up new sporting skills. Our
regulars and full-time National Servicemen
(PNSF) have achieved excellent IPPT results
of 93.64% and 94.29% passes respectively.
Some of ‘J’ Division‘s sporting achievements
in FY 2007 included:
• Inter-Division Table Tennis Tournament 2007
o 1st place (Men’s Single Open) and
2nd place (Men’s Doubles Open)
• HTWS Badminton and Table Tennis
Competition 2007
o Overall Champions
• HUSRA Badminton Sports
Championship 2007
o 1st place (Mixed Doubles) and
2nd place (Men’s Single)
• JOM Soccer Fiesta 2007
o Veteran (2nd place) and Open (3rd place)
• HTWS 7-a-Side Soccer Tournament 2007
o Champions
• LKM Futsal Carnival 2007
o Women’s Champion
• PSA Beach Volleyball
o Women’s Champion
Impact of Mas Selamat Kastari’s Escape
The information collated through the Ops
Terrain Mapping Exercise (OTM) allowed
us to identify and establish, in the shortest
time, the possible escape routes, hideouts
and likely targets. Regular feedback from
the ground officers allowed the Division
to better equip them for the operation and
ensure that their welfare was well taken
care of. As the operation went into full
swing, several measures were put in place
to lessen the strain on manpower. These
included:
• A roster of Operations (Ops) Officers
stationed at Neighbourhood Police
Centres (NPCs) to perform OC Control
duties
• The use of Admin Officers stationed at
NPCs to assist in the running of Logs Op
Cell on a 24/7 basis
• The deployment of Assistant Ops
Officers as operators
• A temporary suspension of training and
non-critical divisional activities in March
to allow officers more time to rest
Room to Grow in FY 2008
Looking ahead, ’J’ Division realises that
there is always room to improve as a unit.
We must always remain relevant, vigilant
and prepared for the coming year.
We will continue to develop and enhance
our officers’ competencies, optimise the
use of resources and work together with
key groups in the community to deal with
challenges and ensure that Singapore
remains a safe home for all.
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