Service Pledge Statistics (January - December 2007)

The Singapore Police Force (SPF) Service Pledge is a commitment to the public on the service standards they can expect from SPF. In 2007, SPF exceeded all its targets and even surpassed the results achieved in 2006 in four out of its six targets.

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Answering ‘999’ Calls

The Combined Operations Room (COR) received 1,630,271 ‘999’ calls from the public in 2007. The number of calls received by COR in 2007 dropped by 0.63% compared to the numbers of calls received in 2006. 1,596,217 (or 97.91%) of the calls were answered within 10 seconds.

Response to Urgent Incidents

In 2007, 122,054 urgent incidents were reported by the public. 111,602 (or 91.44%) of these incidents were attended to within 15 minutes by the patrol resources. The number of urgent incidents reported in 2007 increased by 1.84% compared to 2006.

Response to Non-Urgent Incidents

For the year 2007, the public reported 196,420 non-urgent incidents. The number of non-urgent incidents reported in 2007 decreased by 13.46% compared to 2006. 184,053 (or 93.70%) of the non-urgent incidents reported were attended to within 30 minutes.

Response to Letters from Public

During the same period, 106,441 letters from the public were received. 106,366 (or 99.93%) letters received a response within five working days. The number of letters received in 2007 increased by 13.13% compared to 2006.

Updating Victims of Crime on the Outcome of Cases

In 2007, 39,618 crime cases were reported at the six Land Divisions, Police Coast Guard (PCG), Criminal Investigation Department (CID) and Criminal Affairs Department (CAD). Of these, 39,617 (or 100%) of the complainants/victims were informed of the preliminary status of their cases within seven working days..

Serving Customers at Police Service Counters

For the year 2007, 236,555 walk-in customers were served at the Police service counters. Of these, 209,563 (or 88.59%) of the customers were served within 15 minutes.